The primary responsibility of this position is to administrate existing solutions to solve business needs by leveraging 3rd party applications and technologies. The individual will administer 3rd party applications using various existing tools like Microsoft SQL, SSIS, and Power Shell. This role will assist in providing estimates and timelines using an agile methodology and will assist in the implementation, documentation and maintenance of solutions as required.
Act as the main liaison on enterprise-specific systems by ensuring the systems are running effectively & efficiently. This may include processing patches or updates while maintaining product service level agreements and standards of multiple major production systems subcomponents through proactive and reactive means.
Update the online knowledgebase as well as document troubleshooting steps and resolutions in Service Desk tickets.
Review and respond to internal customer inquiries and provide support to fellow administrators. Utilize extensive experience and knowledge to improve the existing processes and to enhance company operating procedures.
Analyze and resolve data integrity issues in the system by using various utilities and develop ad-hoc reports utilizing Microsoft SQL Query analyzer. This position requires developing and maintaining various validation and interface jobs plus reports, creating and maintaining documentation and testing of updates and configuration changes.
An Associate Degree in Information Systems; a Bachelor’s Degree is preferred.
A minimum of three (3) years of I.T. work experience in maintaining and administering an Enterprise System.
Proficiency in Microsoft SQL and in scripting automation tools such as PowerShell/Azure Automations are required. Experience working in Microsoft Dynamics is a plus.
Strong communication skills, a focus on customer service, attention to detail and flexibility are also required.
Build-A-Bear Workshop® offers an exciting, fun and fast -paced work environment. One of our core values is ‘Embrace’ – we value the diversity, individuality and background of our associates, Guests and business partners and we cultivate an environment of inclusion.